Returns & Refunds

We offer a 30-day comfort guarantee on all orders.

To be eligible for a return:

• Item must be unused and in original packaging
• Customer must contact us before returning
• Proof of purchase required
• Customer covers return shipping unless item is faulty

For hygiene reasons, heavily used pillows may not qualify for refund unless faulty.

We do not offer refunds for:

• incorrect addresses entered at checkout
• delays caused by couriers
• normal softness preference differences
• minor packaging damage

If approved, refunds are processed to the original payment method within 5–10 business days.